FAQs

Donor Recognition At The Mohawk Valley Health System (MVHS):

How can I view past recognition that was displayed at the St. Luke’s campus of Faxton St. Luke’s Healthcare and the St. Elizabeth Medical Center buildings that closed on October 29, 2023?

Because recognition items displayed at the St. Luke’s campus and the St. Elizabeth Medical Center buildings that closed on October 29, 2023, are no longer on display, we have created this special Donor Recognition Gallery Archive to honor and remember the generosity shown by our community to these two legacy hospitals. This website gives you 24 hour/day access to view your recognition from any electronic device.

Can I print my recognition photo?

Yes, you can print your recognition photo from any electronic device that has printing capability by clicking on the green ‘Print Photo’ button below the photo(s). 

Can I print my recognition record?

Yes, you can print your full record from any electronic device that has printing capability by clicking on the green ‘Print Record’ button below the photo(s). 

Why do multiple records containing my name appear in the search results?

If your name appears on more than one item of recognition, you will have multiple records. 

Why doesn’t my recognition appear in the Gallery?

Please check the spelling of the information you typed in the search field(s).  If you are unsure of the full spelling, then enter any part of the name you remember in one or more of the search fields.  And if you are unsure of the location, select ‘All’. 

If your recognition still does not appear in the Gallery, it may be because the item was not physically displayed between November 2022 and October 2023 when the survey of all recognition items was conducted. 

My name is misspelled. Can it be corrected?

If your name is misspelled, please contact the MVHS Foundation department at MVHSFoundation@mvhealthsystem.org so it can be corrected. 

What types of searches can I perform?

There are four search fields: first name, last name, organization/company name and location. 

The first three fields – first name, last name and organization/company name – all search for recognition by the name as it appears on the recognition itself.  Type in the name as you believe it appears on the recognition, select a location, or if you are unsure of a location, select ‘All’, hit ‘Search’ and scroll down to see the results. 

The fourth field – location – searches by the building name.  Select a location, hit ‘Search’ and scroll down to see all of the recognition associated with the location.  Or, if you are unsure of a location, select ‘All’, hit ‘Search’ and scroll down to see all of the recognition associated with both of the building locations. 

Do I have to know the individual’s first and last name to perform a search?

If you know the first and last name and you type in both, you will narrow the search results specific to that first and last name.  However, you do not have to know both names to perform a search.  You can search by a first or last name. 

How are the records listed in the search results of the Gallery?

Records are listed alphabetically according to the name(s) on the item of recognition. 

Please note: If you don’t enter any name and search only by location, the order of the records will be listed first alphabetically by records that have only an individual’s first name, then alphabetically by records of individuals with last names, then alphabetically by organization/company names. 

If I am a donor or family member of someone who was memorialized and wish to receive my plaque, what do I do?

Please contact the MVHS Foundation Office at 315-624-5600 or e-mail MVHSFoundation@mvhealthsystem.org.

How To Search For An Individual By First Name:

How do I search for an individual by first name?

In the ‘First Name’ field, type in the first name as you believe it appears on the recognition item. Then in the ‘Location’ field, select the location.  If you are unsure of the location, select ‘All’.  Then click on ‘Search’ and scroll down to see your search results. 

I only know an individual’s first name. Can I still search for recognition?

Yes, the gallery will list all existing records containing the first name you entered. 

Why do no records match the first name I entered?

Try entering a different spelling or entering a few letters of the first name.  Please note that only the names on recognition items that were physically displayed between November 2022 and October 2023 when the survey of all recognition items was conducted are included in the Gallery. 

I’m unsure of the spelling. Will the Gallery find the recognition?

Search using the first three letters of the first name or any part of the name you can remember.  The search results will include all records with that letter combination. 

I finished searching for a particular recognition. How do I perform a new search?

Click on the green ‘Start Over’ button below the photo(s).  You will be returned to the Search screen.  To start another search, first delete all information you typed for your previous search in the First Name, Last Name and Organization/Company fields.  Then you can start another search. 

How To Search For An Individual By Last Name:

How do I search for an individual by last name?

In the ‘Last Name’ field, type in the last name as you believe it appears on the recognition item. Then in the ‘Location’ field, select the location.  If you are unsure of the location, select ‘All’.  Then click on ‘Search’ and scroll down to see your search results. 

I only know an individual’s last name. Can I still search for recognition?

Yes, the gallery will list all existing records containing the last name you entered. 

Why do no records match the last name I entered?

Try entering a different spelling or entering a few letters of the last name.  Please note that only the names on recognition items that were physically displayed between November 2022 and October 2023 when the survey of all recognition items was conducted are included in the Gallery. 

I’m unsure of the spelling. Will the Gallery find the recognition?

Search using the first three letters of the last name or any part of the name you can remember.  The search results will include all records with that letter combination. 

I finished searching for a particular recognition. How do I perform a new search?

Click on the green ‘Start Over’ button below the photo(s).  You will be returned to the Search screen.  To start another search, first delete all information you typed for your previous search in the First Name, Last Name and Organization/Company fields.  Then you can start another search. 

How To Search For An Individual By Organization Or Company Name:

How do I search for an organization or company?

In the ‘Organization/Company’ field, type in the name of the business, foundation or association as you believe it appears on the recognition item. Then in the ‘Location’ field, select the location.  If you are unsure of the location, select ‘All’.  Then click on ‘Search’ and scroll down to see your search results. 

What is an organization or company?

An organization or company is a business, foundation or association named on the recognition.  For example, ABC Chapter or XYZ Corporation. 

I don’t know the exact name of the organization or company. Can I still search for recognition?

Yes, search using three or more letters of any part of the name you can remember.  The search results will include all records with that letter combination. 

Why do no records match the organization or company name I entered?

Try entering a different spelling or entering a few letters of the name.  Please note that only the names on recognition items that were physically displayed between November 2022 and October 2023 when the survey of all recognition items was conducted are included in the Gallery. 

If you don’t enter any name and search only by location, click on the last few pages of the search results to see organization and company records because they are listed alphabetically at the end of the search results after the alphabetical list of records of individuals with only first names followed by the alphabetical list of records of individuals with last names. 

I’m unsure of the spelling. Will the Gallery find the recognition?

Search using three letters of any part of the name you can remember.  The search results will include all records with that letter combination. 

I finished searching for a particular recognition. How do I perform a new search?

Click on the green ‘Start Over’ button below the photo(s).  You will be returned to the Search screen.  To start another search, first delete all information you typed for your previous search in the First Name, Last Name and Organization/Company fields.  Then you can start another search. 

How To Search By Location:

How do I search by location?

In the ‘Location’ field, select the location. Then click on ‘Search’ and scroll down to see all recognition associated with this location. 

Please note: When you search by location only, the order of the records will be listed first alphabetically by records that have only an individual’s first name, then alphabetically by records of individuals with last names, then alphabetically by organization/company names. 

What is a location?

A location is either the St. Luke’s hospital building or the St. Elizabeth Medical Center building. 

I don’t remember the location. Can I still find the recognition?

If you are unsure of the location, select ‘All’.  Then click on ‘Search’ and scroll down to see recognition associated with all of the locations. 

Please note: When you search only by the location field and select ‘All’, the order of the records will be listed first alphabetically by records that have only an individual’s first name, then alphabetically by records of individuals with last names, then alphabetically by organization/company names. 

How do I support the Mohawk Valley Health System?

How can I learn about new opportunities to support the Mohawk Valley Health System?

If you would like to learn about how you can support the Mohawk Valley Health System and current programs and services, please contact the MVHS Foundation department at MVHSFoundation@mvhealthsystem.org or click on ‘Give’ on the blue banner at the top of this page.